Using our Support Portal; users can open Service Requests with issues and Enhancements requests. the following is a sample list of Support Services Scope:
- Bugs wish lists and issues to be reported by email or through our support website with supporting screenshots.
- Dedicated support account manager to reply and fix bugs and issues remotely within 24, 48, 72 hours for high, medium, low priority respectively and based on the complexity of the reported issue.
- Customer to grant remote access to server when needed to update the system.
- Support services are linked to annual SMP (Software Maintenance Program) agreement.
- New versions upgrades are limited to a valid SMP (Software Maintenance Program).
- Onsite visits, customization and integrations are not included in the support agreement and to be charged separately on daily rates.
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